How do I request a copy of all the data dmatka holds on me?

Submit a data access request via the in-account Help Centre ticket system or email privacy@dmatka.net. We will compile and deliver your data export within 30 days of verifying your identity.

Reference

How dmatka Handles Your Personal Data

This Privacy Policy sets out exactly what personal data dmatka collects from you, how we use it, how long we keep it, and the rights you hold over…

Data encrypted at rest and in transitNo sale of personal data to third partiesRight to access, correct or delete your dataSecure UPI, Paytm, PhonePe payment data handlingContact our privacy team within 48 hours

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What This Policy Covers and Where It Applies

dmatka Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to every account holder and visitor who interacts with dmatka.net from India. We collect data including your name, contact details, device identifiers and transactional records from payment methods such as UPI, Paytm and PhonePe. Access to our platform depends on local law and

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is available where local law permits. We process your data solely to operate your account, process deposits and withdrawals, detect fraud and meet any legal obligations applicable in your jurisdiction. We do not use your data for purposes beyond what is described here without asking for
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your explicit consent first. This policy may be updated periodically; we will notify you by email whenever material changes are made.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you have a question about this policy, want to exercise a data right, or need to report a concern about how your information is handled, our privacy team is reachable through the three channels below. We acknowledge every request within 48 hours and aim to resolve it within 30 days, in line with applicable data protection requirements.

Team online

Email Privacy Request

Send your request to our dedicated privacy address at [email protected]. Include your registered account email so we can locate your data records and respond without delay.

Live Chat Support

Open the chat widget on dmatka.net and select the Privacy topic. Our support agents are available around the clock to log your request and escalate it to the privacy team.

In-Account Help Centre

Log in to your account, head to the Help section and submit a Data Request ticket. Your ticket is timestamped on submission, giving you a reference number for follow-up queries.

DATA HANDLING PRACTICES

Six Ways We Protect and Respect Your Data

Data protection is not a checkbox for us — it shapes how we design every part of your account experience, from the moment a UPI payment clears to the moment you request…

End-to-End Encryption

All data you submit — including Paytm and PhonePe payment details — is encrypted in transit using TLS and stored using AES-256 encryption. Your payment credentials are never stored in plain text on our servers.

Cookie Management

We use strictly necessary cookies to keep your session active, and analytics cookies only with your consent. You can change cookie preferences at any time from the cookie banner or your account settings page.

Account Security Controls

Two-factor authentication is available on every dmatka account. We also monitor login attempts and flag unusual access patterns automatically, sending you an email alert if a new device signs in.

Data Retention Schedule

We keep your account data for as long as your account remains active and for a period thereafter as required by Indian financial regulations. Once that period lapses, data is securely deleted from our systems.

Right to Access and Correction

You can request a full export of your personal data at any time. If any detail is inaccurate — address, phone number, payment alias — contact us and we will correct it within 14 days of verification.

Right to Deletion

Submit a deletion request through the Help Centre and we will erase your personal data, subject to any retention obligations under applicable Indian law. We will confirm completion in writing once the deletion is processed.

Your Privacy Policy Questions, Addressed

We receive a range of questions about how dmatka manages personal data. The answers below cover the queries we hear most often, from data access rights to cookie preferences to what happens when you close your account.

We collect your name, email address, phone number, date of birth and address for identity verification. Payment method identifiers — such as your UPI ID or Paytm linked mobile — are also recorded to process transactions.

We share data only with payment processors like UPI networks, Paytm and PhonePe to complete transactions, and with fraud-detection services. We never sell your personal information to advertisers or unrelated third parties.

Regulatory obligations under Indian financial laws require us to retain certain transaction and identity records for a defined period after account closure. Once that period ends, records are permanently deleted from our infrastructure.

Submit a data access request via the in-account Help Centre ticket system or email [email protected]. We will compile and deliver your data export within 30 days of verifying your identity.

Yes. Contact us through live chat or email with the corrected details and a form of verification. We update inaccurate records within 14 days. Critical fields like your name may require an identity document for confirmation.

Strictly necessary cookies run without consent as they keep your session working. Analytics and preference cookies require your opt-in. Withdraw consent at any time from the cookie settings panel in your account.

Contact our support team immediately via live chat or email [email protected]. We will freeze suspicious activity, investigate the issue and notify you of findings within 72 hours of the report being logged.

How dmatka Handles Your Personal Data

Reach Our Privacy Team Directly

Email Privacy Request

Live Chat Support

In-Account Help Centre

Six Ways We Protect and Respect Your Data

End-to-End Encryption

Cookie Management

Account Security Controls

Data Retention Schedule

Right to Access and Correction

Right to Deletion

Your Privacy Policy Questions, Addressed

01 What personal data does dmatka collect when I open an account?

02 Does dmatka share my data with third parties?

03 How long does dmatka keep my personal data after I close my account?

04 How do I request a copy of all the data dmatka holds on me?

05 Can I ask dmatka to correct or update inaccurate personal details?

06 How does dmatka handle cookies and can I opt out?

07 What should I do if I think my dmatka account data has been compromised?

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